How we protect your information, and the terms that apply when you book with us.
Last updated 12 September 2026
Beacon Living Group Ltd ("we", "us", "Beacon") is a property management business based in Manchester, United Kingdom, registered in England and Wales under company number 17076795, with its registered office at 703 Stockport Road, Manchester M12 4QN. We are the data controller for the information described here. This policy explains what we collect, where we get it, why we use it, how long we keep it, and the rights you have under the UK GDPR and the Data Protection Act 2018.
If you only want the short version: we use your details to answer your enquiry, to run your booking or your lease, and to tell you about our own similar services until you tell us to stop. You can stop the marketing at any time in one click and we will honour it permanently. We do not sell your personal data.
If you are a landlord enquiring with us:
If you are booking or staying with us:
We are required to record the name, nationality and identity document details of guests under the Immigration (Hotel Records) Order 1972, and to keep those records available for inspection. Identity photographs also protect us against damage claims and chargebacks, and let us answer a lawful request from the police or the council about who was staying.
From everyone who uses the website:
We do not see or store your card details at any point. All payments, card registrations and deposit holds are processed directly by Stripe on their own secure systems.
Where we rely on legitimate interests, we have considered whether our interest is fair to you and whether you would reasonably expect it. You can object to any of it at any time using the contact details below.
If you enquire with us or become a client, we will add you to our mailing list and send you occasional emails about our own similar services, rent offers, property updates and guides we have written. We do this on the soft opt in basis permitted under PECR, because you are an existing or prospective client and we are only telling you about our own similar services. We do not send marketing to people whose details we obtained from a third party, from a public advert or from a bought list.
Every marketing email carries a one click unsubscribe and an opt out address, and you are offered the same choice at the point we collect your details. You can also simply reply and tell us to stop. Once you opt out we keep a record of your email address on a permanent suppression list, so that we can honour your choice and never contact you again by mistake. That suppression record is the one thing we keep indefinitely, and we keep it for your benefit.
Messages about a live enquiry, a rent offer, a valuation, a booking or a service agreement are not marketing and will continue regardless of your marketing preferences, because we need to send those to deal with your enquiry or to deliver what you have asked for.
We do not currently use your email address or phone number to build advertising audiences on Meta or any other platform. If we ever decide to, we will ask for your clear consent first and we will not do it on the strength of this policy alone.
We record and keep a written summary of calls with landlords, so that we have an accurate record of what was discussed and agreed and so nothing is lost between a conversation and an offer. We will tell you at the start of the call that it is being recorded. If you would prefer not to be recorded, say so and we will turn it off and take written notes instead, and it will make no difference to the service you get or the offer you receive.
Recordings are transcribed by software running on our own equipment, not by an outside transcription service, so the audio of your call is not sent to a third party. Recordings and transcripts are stored securely, are seen only by Beacon, and are deleted when they are no longer needed for the matter they relate to. You can ask for a copy of a recording of your own call, or ask us to delete it.
We share information with the providers that help us run the business, each acting as our processor under contract and none of them free to use your data for their own purposes.
We may also disclose information where the law requires it, to the police, a local authority or another public body acting lawfully, and to a prospective buyer or successor if the business is ever sold or reorganised.
We do not sell your personal data. We will not pass your details to another company for that company's own marketing without asking you first and getting your agreement. Where we cannot help a landlord ourselves, we may suggest another operator who can, but we will not hand over your details for that purpose unless you ask us to or agree to it at the time.
Several of the providers above are based in the United States or store data there. Where personal data leaves the UK we make sure an appropriate safeguard is in place, which is normally the UK International Data Transfer Agreement, or the EU Standard Contractual Clauses with the UK Addendum, or the provider's certification under the UK Extension to the EU US Data Privacy Framework. You can ask us which one applies to a particular provider.
The site uses essential browser storage to remember the dates you select while booking and to record your cookie choice. With your consent, we also use two optional cookies: Google Analytics, to understand how visitors use the site so we can improve it, and the Meta (Facebook) advertising pixel, which lets us show you relevant Beacon ads on Facebook and Instagram and measure how they perform. These are entirely optional: neither loads unless you choose "Accept all" on our cookie banner, nothing is sent to Google or Meta if you reject, and rejecting costs you no functionality. Rejecting is a single click, the same as accepting. To change or withdraw your choice at any time, use the "Cookie settings" link in the footer of any page, which reopens the banner.
On a property page you can choose to share your location. If you do, your device location is used in your browser to show distances, directions and your commute, and our maps, address search and routing load from OpenStreetMap, CARTO, Komoot (Photon) and Project OSRM to provide those features. Only a broad, city-level area (never your precise coordinates) is saved in a cookie, and only if you have accepted cookies, so we can understand which regions our visitors come from. Our fonts and base map are configured to minimise data sent to third parties.
These periods are enforced automatically by our systems, not by somebody remembering.
We may keep a record for longer where we have a clear business reason, for example an unresolved dispute, an insurance claim or an ongoing prospect of business. Where we do, we balance that reason against your rights, and we will delete it on request unless we are legally required to keep it.
We use simple automated scoring to decide which enquiries to call first, based on things like your timeline and whether the property is currently empty. It only affects the order we work through our list. A person reads every enquiry and every decision about an offer is made by a person, not by software.
You have the right to be told what we hold about you and to receive a copy of it, to have it corrected, to have it deleted, to object to or restrict our use of it, to receive it in a portable format, and to withdraw any consent you have given. You can object to marketing at any time and we will always honour it.
To exercise any of these, email omid@beaconlivinggroup.com. We will respond within one month and it costs you nothing. If you are a guest and want your identity photographs deleted before the 12 month point, just ask and we will remove them.
If you are unhappy with how we have handled your data, please tell us first and we will try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. Complaining to us does not affect your right to go to the ICO.
The whole site runs over encrypted HTTPS with strict transport security. Payments are handled by Stripe to the PCI DSS standard, so card data never touches our systems. Identity photographs are held in separate encrypted storage from the written records, are never sent in an email, and are deleted on a fixed automatic schedule. Access to enquiry, booking and guest data is protected by secret keys, rate limiting and brute force protection, and is restricted to people who need it to do their job.
No system is perfectly secure. If a breach ever occurs that is likely to put your rights at risk, we will tell you and the Information Commissioner's Office as the law requires.
Our services are not aimed at children and we do not knowingly collect information from anyone under 18 through the website. Where children are staying as part of a booking, we record their first name and date of birth only, given to us by the adult making the booking, so that we know who is in the property.
We update this policy when what we do changes. The date at the top tells you when it last changed. If we ever make a change that materially affects how we use information we already hold about you, we will tell you directly rather than relying on you noticing this page.
Beacon Living Group Ltd, 703 Stockport Road, Manchester M12 4QN. Company number 17076795. Email omid@beaconlivinggroup.com or call 07544 843569. We have not appointed a data protection officer because we are not required to, and enquiries are handled by the company director.
These terms apply when you book a serviced apartment directly with Beacon Living Group.
The full cost of your stay is taken at the time of booking through Stripe. Your nightly rate already includes the changeover clean. Any applicable weekly or monthly discount is shown clearly before you pay.
All bookings are accepted subject to a final availability check. Beacon Living Group reserves the right to decline a reservation within 24 hours of payment where the dates are found to be unavailable or otherwise unsuitable, for example where a booking has been taken on another platform at the same time. In the rare event that a booking is declined, you will be notified promptly and refunded in full. Once this 24 hour verification window has passed, your reservation is fully confirmed and the cancellation policy below applies.
You may cancel free of charge up to 7 days before your check in date and receive a full refund of everything you have paid. Cancel inside 7 days, or not arrive, and the booking is non refundable. To cancel, contact us by email or WhatsApp.
There is no 14 day cooling off period on a booking of this kind. Accommodation booked for specific dates is outside the right to cancel in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, under regulation 28(1)(h).
One refundable amount applies to a booking made direct with us, and how much it is depends on the card you use.
A refundable security deposit of £200 on a credit card, or £500 on a debit card. The same applies to a prepaid card and to a card we cannot confirm the type of. A debit or prepaid card can only be charged while there is money in the account, so it is a weaker guarantee against damage and the deposit is higher. Both figures are refundable deposits and both are returned in full. Neither is a charge, and there is no fee or price difference of any kind for using one card rather than another. This is a hold placed on your card when you register, before you arrive. It is not a payment: your bank shows it as pending and the money is not taken. It is released after your stay once the turnover clean has reported no damage, normally within 24 hours, and your bank may take a few working days after that to clear it. It stands against damage to the property or its contents and against a breach of the house rules. Where damage or a breach occurs, the cost is deducted and the balance is returned.
On a longer stay the hold expires. A card authorisation only lasts a few days, so on a stay of about a week or more the hold will have been released long before you check out. That is normal and it means your money is not tied up. What stands behind the deposit for the rest of your stay is the card you have kept on file, on the terms set out here and no others.
Your card is kept on file. Where damage or a breach of the house rules costs more than the security deposit covers, we may charge the card on file for a fee printed in the published schedule, at the amount printed there, and for the evidenced actual cost of putting the damage right. There is no fixed sum of our own and no figure decided after the event. We will send you photographs and the receipted cost before we do, we will only ever charge what putting it right actually cost, and you may dispute it. We will always ask you before we charge, and you have 7 days to respond to the proposed charge and its evidence before any money moves.
None of this applies to a booking made through Airbnb or Booking.com. Those platforms hold their own deposit and damage arrangements, and we do not ask their guests for a deposit, a fee or a card mandate.
Every guest is identity verified before arrival, and a security deposit may be held against the booking. Check in is by secure self access, with details sent before you arrive. Our team is available throughout your stay.
We take great care to describe each property accurately. If anything is not as expected, tell us straight away and we will put it right. Our liability is limited to the value of your booking, except where the law provides otherwise.
These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.
Questions about this policy or your booking? Email omid@beaconlivinggroup.com or call 07544 843569.
