How we protect your information, and the terms that apply when you book with us.
Last updated 12 June 2026
Beacon Living Group ("we", "us") is a property management business based in Manchester, United Kingdom. We are the data controller for the information you share with us. This policy explains what we collect, why, and the rights you have under the UK GDPR and the Data Protection Act 2018.
We do not see or store your card details. All payments are processed directly by Stripe on their own secure systems.
We share information only with the trusted providers that help us run the service, each acting as our processor under contract.
We never sell your data, and we never share it for third party marketing.
The site uses essential browser storage to remember the dates you select while booking and to record your cookie choice. With your consent, we also use two optional cookies: Google Analytics, to understand how visitors use the site so we can improve it, and the Meta (Facebook) advertising pixel, which lets us show you relevant Beacon ads on Facebook and Instagram and measure how they perform. These are entirely optional: neither loads unless you choose "Accept all" on our cookie banner, nothing is sent to Google or Meta if you reject, and rejecting costs you no functionality. Rejecting is a single click, the same as accepting. To change or withdraw your choice at any time, use the "Cookie settings" link in the footer of any page, which reopens the banner.
On a property page you can choose to share your location. If you do, your device location is used in your browser to show distances, directions and your commute, and our maps, address search and routing load from OpenStreetMap, CARTO, Komoot (Photon) and Project OSRM to provide those features. Only a broad, city-level area (never your precise coordinates) is saved in a cookie, and only if you have accepted cookies, so we can understand which regions our visitors come from. Our fonts and base map are configured to minimise data sent to third parties.
We keep enquiry data for up to 24 months, then delete it automatically. Booking records are retained for as long as required to meet our legal and accounting obligations. You can ask us to delete your data sooner where we are not required to keep it.
You have the right to access your data, to correct it, to ask us to delete it, to object to or restrict our use of it, and to receive a copy in a portable format. To exercise any of these, email omid@beaconlivinggroup.com and we will respond within one month. If you are unhappy with how we handle your data you can also complain to the Information Commissioner's Office at ico.org.uk.
The whole site runs over encrypted HTTPS with strict transport security. Payments are handled by Stripe to the PCI DSS standard, so card data never touches our systems. Access to enquiry and booking data is protected by secret keys, rate limiting and brute force protection.
These terms apply when you book a serviced apartment directly with Beacon Living Group.
The full cost of your stay is taken at the time of booking through Stripe. Your nightly rate already includes cleaning. Any applicable weekly or monthly discount is shown clearly before you pay.
All bookings are accepted subject to a final availability check. Beacon Living Group reserves the right to decline a reservation within 24 hours of payment where the dates are found to be unavailable or otherwise unsuitable, for example where a booking has been taken on another platform at the same time. In the rare event that a booking is declined, you will be notified promptly and refunded in full. Once this 24 hour verification window has passed, your reservation is fully confirmed and the cancellation policy below applies.
You may cancel free of charge until 7 days before your check in date and receive a full refund. After that point the booking is non refundable. To cancel, contact us by email or WhatsApp.
Every guest is identity verified before arrival, and a security deposit may be held against the booking. Check in is by secure self access, with details sent before you arrive. Our team is available throughout your stay.
We take great care to describe each property accurately. If anything is not as expected, tell us straight away and we will put it right. Our liability is limited to the value of your booking, except where the law provides otherwise.
These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.
Questions about this policy or your booking? Email omid@beaconlivinggroup.com or call 07544 843569.
